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fix2U stands by the quality of its repair service and repair parts. All fix2U customers enjoy a five (5) year guarantee that covers the parts and labour used to repair your device. Please note that certain exclusions apply to the guarantee.
Premium Quality Parts
All our warranty repairs are completed with high quality, brand new, factory assembled phone parts that are of an equivalent specification to the manufacturer’s standard.
Expert Technicians
fix2U Repair Heroes are certified & verified to ensure your issue is resolved as quickly as possible resulting in the best service possible.
We Travel To You
With fix2U, we complete warranty claims at your location. Unlike competitors that require you to send your device in, if you’re having issues we’ll dispatch a technician to your location to resolve the issue. (some exclusions apply)
The Process
1. Submit Your Claim
If you’re having issues with a part that fix2U replaced, click ‘Make A Claim’ below and complete a short form.
2. We’ll Contact You
A fix2U claims representative will contact you to obtain further details and to provide you with options to resolve your issue.
3. We’ll Travel To You
If your claim is approved and the issue requires an on-site visit, we’ll dispatch a fix2U Repair Hero to your location to assess and rectify the issue. (exclusions apply)
