fix2U Repair Parts – Are they Genuine?

This is a very common question, particularly as there is a lot of confusing (and often misleading) information put forward by phone repair companies!

Being totally transparent regarding how we source our repair parts is also very important to us – and to this end we have summarised where we source our parts from below.

fix2U is a certified Apple Independent Repair Provider (IRP) and a number of our repairs (where indicated on our website) use genuine Apple parts sourced directly from Apple. For these repairs, fix2U use Apple diagnostics, tools and processes to make sure your Apple product repair is done safely and reliably.

Where a repair is offered under the IRP program, we will clearly indicate “Genuine Apple Part” in the repair description.

For all other Apple screen repairs, fix2U use Premium Quality Parts during the repair process that are of a specification and quality that are either similar to – or in some cases identical to – those supplied by Apple. For screen replacements, minor differences in LCD/OLED colour temperature as compared to the original screen may be observable in some cases. For some makes and models of devices, fix2U may elect to use refurbished OEM parts rather than new parts. All repair parts, whether new or refurbished, are covered by fix2U’s comprehensive 5 year warranty.

Please also note that for certain Apple devices and repair types where a non-genuine repair is selected by you, your iPhone may display a warning that your phone has been unable to determine if the replacement part fitted is genuine or not.

fix2U uses 100% genuine Apple components for these repairs.

fix2U uses third-party batteries that are of the exact same specification as those provided by Apple in terms of capacity and life expectancy. All batteries are CE-Mark certified for your safety and peace of mind.

fix2U uses 100% genuine Apple components for these items as they are readily available on the market.

For the majority of these repairs, we use brand new and 100% genuine ‘Service Pack’ screens for all repairs. These are exactly the same screens used by the OEM repair centres to repair your device. In some instances and for certain models, fix2U may elect to use a refurbished Service Pack screen to ensure the repair is always available for our customers.

At fix2U, we continuously work to source the best quality parts available on the market at the best possible prices, so that we can deliver high quality repairs at very competitive rates. In fact, we are so confident about the quality of our repair parts that we offer a 5 Year Guarantee on our repairs. If you need any more convincing, check out some of our customer reviews – we have over 1,000 on Google, and also on productreview.com.au where our customers regularly comment on the quality of our repairs.

Worried about losing your manufacturer’s warranty by repairing with fix2U? Don’t worry – the rules have changed, and repairing with fix2U will not affect your warranty. To learn more, click here.